Returns / Exchanges

Store Returns - COVID-19 Update

With all our stores shut for now, all items purchased in-store are eligible for returns through our free online returns process.


In the UK we offer a free tracked returns service with the Royal Mail so all you need to do is package it up in its original packaging and head to http://finisterre.com/free-tracked-returns. Fill in the form online to print of your returns label, you will be asked for an order number, which will be the 9 digit number beneath the barcode on your store receipt. Make sure to include your receipt with your returns.

Please obtain proof of postage from the Post Office when you drop it off. We aim to process exchanges and returns as fast as we can but please allow us plenty of time during busy periods. In these periods the process can take up to 2 weeks.

To support you in this time we've also decided to extend our free returns policy to 90 days to give you a little more freedom.

 

Returns

Please note that Royal Mail might experience delays due to the current situation and your return might take longer that expected to arrive back with us. Our team are working hard to process your returns as fast as possible but this could take up to 2 weeks.

We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 90 days of delivery for full priced items, and within 14 days of delivery for sale or discounted items. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.

Please ensure that you return the goods to us folded and in their original packaging.

If you have received an item from Finisterre as a gift, you may return it for an exchange or credit note only. Please state this clearly on a note when returning. 


 

Multi Buy Offer / Bundle Returns 


Returns of goods in the bundle will affect your refund amount. For example, if you return one of your bundle items you will be refunded the amount for that product, minus the value of the free product at the time you purchased it.

 

UK Returns

In the UK we offer a free tracked returns service with the Royal Mail so all you need to do is package it up in its original packaging and head to http://finisterre.com/free-tracked-returns. Fill in the form online to print of your returns label. Please obtain proof of postage from the Post Office when you drop it off. We aim to process exchanges and returns as fast as we can but please allow us plenty of time during busy periods. In these periods the process can take up to 2 weeks.

  

International Orders

For international returns, please send your returns to the below address:
Finisterre Returns
Unit 8
Carn Brea Business Park
Wilson Way
Pool
Redruth
TR15 3RR
United Kingdom



We don't currently offer free international returns but we do offer an extended returns period for our international customers. Any customs duties, local sales taxes and handling charges are non refundable.

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on returns@finisterre.com

  

Exchanges

If you wish to exchange something in your order, you can either place a new order online for the replacement item if you are in a rush for your product, then return what you don’t want to keep as above. When exchanging in this way, please put your new order number in the box provided on the returns form, and any postage you paid on your new order we will be refunded. If you are happy to wait, you can simply return your order with a note requesting your exchange and the Returns team can swap this over for you, stock allowing.